Barclays Bank Plc
Financial Ombudsman decision DRN9777128 Not upheld
Not upheldoutcome, as published by the Ombudsman
£649redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mrs K complains, through her representative, that Barclays Bank Plc (trading as Woolwich) mis-sold her mortgage.Product mis-sold
She says she was approached by Barclays to remortgage and Barclays should have sought her representative’s permission because of her disability.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9777128.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.