Nationwide Building Society

Financial Ombudsman decision DRN9776255 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Nationwide had closed the part of their account to which they had made overpaymentsAccount closed or refused

Mr A and Miss B complain that Nationwide Building Society will not agree to their request for a payment holiday.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9776255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.