Bank of Scotland Plc

Financial Ombudsman decision DRN9775207 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

There were instances of bad service – his bank never formally confirmed the terms of lending post-2012; lack of communication between the bank and Mr K’s solicitors; when Mr K wanted to sell the flat and needed to get credit approval; setting deadlines and managing his complaintService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9775207.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.