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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN9770852 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr N complains that Northern Rock (Asset Management) plc incorrectly led him to believe that the unsecured element of his Together mortgage was regulated by the Consumer Credit Act 1974Product mis-sold
NRAM has not dealt with his complaint properly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9770852.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.