TSB Bank plc

Financial Ombudsman decision DRN9769799 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Thu Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr M has said that since November 2016, he’s been charged £25 per month and yet he’s not been able to use the benefits of the account.Charges and fees

Mr M was still unable to access the ID Aware benefit on his account, so he complained to TSB that the matter had still not been resolved since his previous complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9769799.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.