Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN9768272 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

The claim was considered under both section 75 and as a chargeback.Card dispute or chargeback

It’s accepted by both parties that the service provided was lacking in this case.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9768272.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.