Firms › Tesco Personal Finance Limited ›
Tesco Personal Finance Limited
Financial Ombudsman decision DRN9763265 Upheld
Upheldoutcome, as published by the Ombudsman
£12redress stated in the decision
Mon Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Miss B complains Tesco Personal Finance PLC charged her a late payment fee even though she didn’t receive her statement.Charges and fees
She also complains it handled her complaint badly and is now trying to recover a much larger sum from her.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9763265.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.