Nationwide Building Society

Financial Ombudsman decision DRN9757843 Not upheld

Not upheldoutcome, as published by the Ombudsman

£835redress stated in the decision

Mon Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

During 2013 and 2014 arrears arose as a result of an overall shortfall in payments.Treatment in financial difficulty

Mr E complains that Nationwide Building Society has increased the amount he needs to pay each month in order to clear his mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9757843.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.