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T.B.I. Financial Services Ltd.
Financial Ombudsman decision DRN9756634 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms M took out a mortgage with TBI. Her property was later sold in 2010 after a possession order was made by a court, but not enough was raised to pay off the mortgage in full – this created the shortfall debt.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9756634.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.