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Halifax Limited
Financial Ombudsman decision DRN9755490 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr T complains that Bank of Scotland plc, trading as Halifax, won’t refund to him the money that he paid for a TV.Card dispute or chargeback
Halifax has also paid £100 to Mr T because of issues with the service that it provided to him when dealing with his complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9755490.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.