Nationwide Building Society

Financial Ombudsman decision DRN9742786 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complain that Nationwide Building Society changed the amount and term of additional mortgage finance, following their application, and provided poor customer service.Mortgage administration

difficulties in processing their initial application made on 6 August 2014 and Nationwide paid them £275 in compensation for the poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9742786.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.