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Northern Rock (Asset Management) plc
Financial Ombudsman decision DRN9740904 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr B complains that Northern Rock (Asset Management) Plc, (NRAM) did not agree to a Loan Modification whilst he was suffering financial hardshipTreatment in financial difficulty
I agree with the adjudicator it should have responded to his further letter, and agree an award of £50 for his inconvenience.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9740904.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.