Clear The Red Limited

Financial Ombudsman decision DRN9736345 Upheld

Upheldoutcome, as published by the Ombudsman

£155redress stated in the decision

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

did not clearly tell them the amount of fees they would be chargingCharges and fees

CTR failed to make payments to creditorsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9736345.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.