Firms › Which? Financial Services Limited ›

Which? Financial Services Limited

Financial Ombudsman decision DRN9724103 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr G complains about the way Which? Financial Services Limited dealt with his mortgage application.Mortgage administration

I think it’s fair and reasonable to require Which? Financial Services to pay Mr G compensation of £100 for the upset and inconvenience caused by its poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9724103.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.