Nationwide Building Society

Financial Ombudsman decision DRN9722624 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

Mr D really is complaining that Nationwide isn’t willing to lend to him as he wishes.Irresponsible lending

Mr D complains that Nationwide Building Society has unfairly and unreasonably failed to reply to the concerns he’s raised about his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9722624.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.