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American Express Services Europe Limited
Financial Ombudsman decision DRN9721783 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Product mis-sold
In the Ombudsman’s words
American Express decided to withdraw the service from his accountsAccount closed or refused
Mr P complains that American Express Services Europe Limited gave him incorrect information about how he could use his accountsProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9721783.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.