Lloyds Bank PLC

Financial Ombudsman decision DRN9709826 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

unfairly called in a loan when he hadn’t breached any of the loan terms and conditionsIrresponsible lending

unhappy that the bank hasn’t ever produced a copy of the original signed loan agreementMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9709826.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.