PayPal UK Ltd

Financial Ombudsman decision DRN9706862 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

The money Mr D had received for the goods was later clawed back from PayPal by the credit card company from which it had originated, as an unauthorised transaction.APP scam refund refused

Mr D complains that PayPal wrongly allowed a chargeback to be made from his electronic money accountCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9706862.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.