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Close Brothers Limited
Financial Ombudsman decision DRN9704806 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Where a business becomes aware that a customer is facing financial difficulties we’d expect it to act fairly. And to show forbearance and try to assist a customer to see if it’s possible to work through the problems affecting the repayment of a loan.Treatment in financial difficulty
Arrange to have the record of default removed from Mr T’s credit file.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9704806.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.