HSBC Bank plc

Financial Ombudsman decision DRN9702724 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Data and privacy

In the Ombudsman’s words

HSBC has applied bank charges without his knowledgeCharges and fees

I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances of this complaint. Where the evidence is incomplete, inconclusive, or contradictory (as some of it is here), I reach my decision on the balance of probabilities – in other words, what I consider is most likely to have happened in light of the available evidence and the wider circumstances.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9702724.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.