National Westminster Bank Plc

Financial Ombudsman decision DRN9701766 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Aug 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

failed administer a no operations marker on her joint account properlyFunds blocked or frozen

NatWest accepts that it made mistakes around the management of the no operations marker on the accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9701766.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.