PayPal UK Ltd

Financial Ombudsman decision DRN9700566 Upheld

Upheldoutcome, as published by the Ombudsman

£2,397redress stated in the decision

Mon Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

a buyer dispute raised against himCard dispute or chargeback

Mr R feels he’s been treated unfairly by PayPal Europe Sarl & Cie, SCA, in the investigation it carried out into a buyer disputeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9700566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.