Nationwide Building Society

Financial Ombudsman decision DRN9700061 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sun Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Nationwide said Mr C and Miss C willingly made the payment for goods and services they had received, so didn’t treat it as fraud or a scam. It also looked into whether a chargeback could be carried out on the paymentCard dispute or chargeback

Nationwide has offered Mr C and Miss C £50 as compensation for the delays in responding to them. And I think this offer is fair and reasonable.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9700061.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.