Santander UK Plc
Financial Ombudsman decision DRN9699929 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Data and privacy
In the Ombudsman’s words
four cheques issued to it by its customer were intercepted in 2013 and paid into someone else’s accountUnauthorised transaction
due to data protection issues and because neither Mr R nor the company were its customers, it couldn’t give any of the details he wantedData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9699929.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.