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Knightsbridge Financial Consultants Limited

Financial Ombudsman decision DRN9699495 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

misled her over the fees it would charge for its serviceCharges and fees

didn’t properly update her on the state of her DMPService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9699495.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.