LCC Trans-Sending Limited

Financial Ombudsman decision DRN9688974 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

someone made a cash payment in Mrs K’s name using her Small World accountUnauthorised transaction

Small World said in response to my provisional decision that it had changed its mind and wasn’t willing to pay Mrs K any compensation, despite previously agreeing to pay her £100Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9688974.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.