Vanquis Bank Limited

Financial Ombudsman decision DRN9683419 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Ms B complains that Vanquis Bank Limited (Vanquis) is pursuing her for a loan debt for which she says she is not liable. She believes she has been a victim of identity theft and disputes that she ever took out a loanUnauthorised transaction

She wants Vanquis to correct her credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9683419.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.