MBNA Limited

Financial Ombudsman decision DRN9676323 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs C wants all the interest refundingCharges and fees

Mrs C’s complaint is about two promotional balance transfers with MBNA Limited (MBNA). She was unhappy with the terms of the balance transfer deal, that she received paperless statements and that she wasn’t told when the payment due date was.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9676323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.