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Capital Credit Management Limited

Financial Ombudsman decision DRN9675259 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr B complains that Capital Credit Management Limited is wrongly pursuing him for repayment of a loan which he says he did not take out.Unauthorised transaction

He’s especially concerned that the business is using bullying tactics against him and he says it is acting in breach of guidelines issued by the Office of Fair Trading (OFT) in relation to debt collection.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9675259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.