TSB Bank plc

Financial Ombudsman decision DRN9674453 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr M complains that TSB Bank plc blocked his account without notice leaving him without access to fundsFunds blocked or frozen

I appreciate that Mr M feels that he received poor customer service and I understand that it must have been frustrating and time consuming to have to visit the branch on more than one occasion.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9674453.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.