MBNA Limited

Financial Ombudsman decision DRN9672838 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

The issues which she has raised later – about the default fees and interest on the account– may be subject of a separate complaintCharges and fees

MBNA has accepted that it did not change Mrs N’s address in its records when she asked it to do so.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9672838.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.