Bank of Scotland Plc

Financial Ombudsman decision DRN9671897 Not upheld

Not upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mrs H complains that Bank of Scotland plc has debited her loan account with interest prior to her first contractual payment becoming payable. Also that it has charged daily interest yet cannot process payments on non-business days.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9671897.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.