Lloyds Bank PLC

Financial Ombudsman decision DRN9665138 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Fri Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Lloyds would not then provide it with a bank account even to run only in credit.Account closed or refused

Lloyds accepted in its final response that it did not make clear enough that T would need to make a fresh application for an account when the borrowing was repaid.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9665138.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.