Barclays Bank Plc
Financial Ombudsman decision DRN9662573 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays did provide conflicting information to Mrs F which led her to believe the account was still open and the contents of its final response letter to her complaint were not helpful.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9662573.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.