Nationwide Building Society

Financial Ombudsman decision DRN9658060 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss R complains about the service she received from Nationwide Building Society when she was applying to remortgage her property.Mortgage administration

She told us she switched products with her existing provider before receiving Nationwide’s offer on 12 June. She is unhappy she is now locked into a five year fixed rate deal with her existing lender and missed out on the Nationwide deal.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9658060.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.