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Lowell Portfolio I Limited
Financial Ombudsman decision DRN9650425 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
He says the default was recorded on the wrong date, and that two credit reference agencies are reporting different dates. He says his credit file doesn’t show his payment history with the original creditor prior to the default.Credit file reporting
And he complains about poor customer service while Lowell was dealing with his complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9650425.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.