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Bank of Scotland Plc
Financial Ombudsman decision DRN9639435 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs P’s complaint is about the amount of compensation paid by Lloyds Bank PLC (Lloyds) for the mis-sale of a Gold packaged bank account.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9639435.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.