Clydesdale Bank Plc
Financial Ombudsman decision DRN9639315 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr M complains that Clydesdale Bank Plc acted unfairly when it reported a missed credit card payment against his credit file.Credit file reporting
He also complains that the bank didn’t act professionally when it ignored correspondence about the complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9639315.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.