Lloyds Bank PLC

Financial Ombudsman decision DRN9638464 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

he says interest and overdraft usage fees should have been waived after he entered a debt management plan in February 2009Charges and fees

Mr B complains he was mis-sold a packaged bank account by Lloyds Bank PLC in November 2008Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9638464.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.