Santander UK Plc
Financial Ombudsman decision DRN9637975 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
refund all fees, interest and charges from the date she got in touch about her financial difficultiesTreatment in financial difficulty
refund the charges and fees applied in errorCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9637975.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.