National Westminster Bank Plc

Financial Ombudsman decision DRN9634782 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr R complains that National Westminster Bank Plc (“NatWest”) decided to close his bank accounts.Account closed or refused

This accepted that Mr R had received a poor customer service in relation to the branch having agreed to meetings and then cancelling these.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9634782.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.