TSB Bank plc

Financial Ombudsman decision DRN9623022 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Ms S complains that she didn’t agree to the amount that TSB Bank plc debited to her account when she used her debit card to pay for accommodation.Card dispute or chargeback

Ms S also complained that TSB told her it would refund the transaction within five days of her speaking it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9623022.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.