Barclays Bank Plc
Financial Ombudsman decision DRN9618443 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr C complains the account was defaulted during this time... Mr C doesn’t think he’s been fairly treated. But selling the account is allowed for in the terms and conditions of the account. And I’m satisfied Barclays did work with Mr C when reaching repayment arrangements.Treatment in financial difficulty
Mr C complains that he wasn’t made aware by Barclays Bank Plc that his credit card account had fallen into arrears... He says he didn’t receive any letters or correspondence about this but was told the account had defaulted.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9618443.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.