Openwork Limited
Financial Ombudsman decision DRN9617444 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25,001redress stated in the decision
Tue Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mrs T complains – through her representative – that Openwork Limited mis-sold her mortgage.Product mis-sold
Her existing lender (with a balance of £66,786 at 6.1% interest) would not allow her to port her mortgage to the new property because she was already in arrears and wished to port a smaller loan – but Mrs T says that her existing lender was not approached about porting.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9617444.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.