Citifinancial Europe Limited

Financial Ombudsman decision DRN9615381 Upheld

Upheldoutcome, as published by the Ombudsman

£370redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund charges that it had unfairly applied to the loan accountCharges and fees

CitiFinancial has failed to give her a clear explanation of what the arrears are or how they have been calculatedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9615381.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.