Halifax Limited

Financial Ombudsman decision DRN9612831 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Jun 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Miss G complains that Halifax failed to tell her that she had the option of transferring her mortgage to interest-only when she first experienced financial difficulties.Treatment in financial difficulty

Halifax has explained that it wasn’t able to transfer Miss G onto interest only payments in 2008 because she didn’t meet its criteriaMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9612831.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.