FirstRand Bank Limited

Financial Ombudsman decision DRN9612184 Upheld

Upheldoutcome, as published by the Ombudsman

£205redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

MotoNovo Finance, is asking him to pay charges for rust on a car he voluntarily terminated under a hire purchase agreement. It also wants Mr A to pay for recovery charges.Charges and fees

MotoNovo has made an entry on Mr A’s credit file which shows him as having defaulted under the agreement.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9612184.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.