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Yorkshire Building Society

Financial Ombudsman decision DRN9610617 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs L complain that Yorkshire Building Society trading as Chelsea Building Society (“Chelsea”) acted unfairly and unreasonably when dealing with Mrs L about their mortgage.Mortgage administration

Chelsea is also required to treat consumers fairly and reasonably, and to give particular assistance to vulnerable consumers.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9610617.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.