Vanquis Bank Limited

Financial Ombudsman decision DRN9609535 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr C complains that Vanquis Bank Limited won’t accept a joint giro credit slip as payment for his debt.Charges and fees

Mr C wrote to the bank in 2015. He didn’t receive a response until February 2016. In July 2017, the bank compensated Mr C £150 for the delay.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9609535.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.