Bank of Scotland Plc

Financial Ombudsman decision DRN9603963 Not upheld

Not upheldoutcome, as published by the Ombudsman

£537redress stated in the decision

Fri Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Halifax mistakenly changed Mr and Mrs T’s address details as wellIdentity checks and access

Mr and Mrs T were unhappy with this response and asked this service to look into their complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9603963.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.